Get help

Send us a message

1. Click Help and support near the bottom of the sidebar. On a phone or narrow window, tap the menu button at the top of the page first.
2. In the Contact Support box, enter a short Subject.
3. Describe your question or problem in Message.
4. Click Send Ticket.

You’ll see Support ticket sent successfully! Your message goes to the OutPhish support team by email, and our reply comes to the email address you sign in with.

What to include

The more specific you are, the faster we can help. Try to include:

• what you were trying to do
• what happened instead, including any message on screen, word for word
• the names of any staff members, tests or pages involved

Never include your password or a sign-in code.

What we see automatically

You don’t need to tell us who you are. OutPhish adds these details to your message:

• your name, email address and role
• your organisation’s name, plan and number of active staff
• the page you were on when you opened Help and support
• your web browser
• for IT provider staff, which client you were working in

Limits

The subject can be up to 200 characters and the message up to 5,000. You can send up to five messages an hour.

If you can’t sign in

You can still contact us from the sign-in page. Click the question mark button at the top of the page. Enter your Name and Email as well as a Subject and Message, then click Send Ticket. We’ll reply to the email address you entered.

You can also email us at [email protected].

Switch between light and dark mode

Click Dark mode near the bottom of the sidebar, under Help and support. To switch back, click Light mode. The button always shows the mode it will switch to.

Your choice is saved in the browser you’re using, so set it again on each computer or phone. On pages you see before signing in, use the moon or sun button at the top of the page.