MSP settings

MSP settings controls how your business appears to your clients’ staff, and where billing goes. Only MSP admins can open it. Click MSP settings in the menu, under Managed service.

Business details

Setting	What it does
Business name	Shown to your clients’ staff on training pages and in emails, in place of OutPhish. It starts as your organisation’s name, but it’s separate: changing one doesn’t change the other.
Support email (optional)	Where client staff are told to go for help, and where their replies to OutPhish’s emails go. If you leave it blank, pages tell them to contact their IT team.
Billing email (optional)	Receipts for your plan go here. It starts as your organisation’s main contact email. Only your organisation’s billing owner can change it. Other MSP admins see it greyed out.

Change any of them and click Save settings.

Note

If you already pay for a plan, changing the billing email also changes where Stripe sends your receipts. If OutPhish can’t pass the change on to Stripe, you’ll see a message saying receipts may still go to the old billing email. Contact OutPhish through Help and support to have it changed. See Get help.

If you clear the billing email, Stripe keeps sending receipts to the last address it had.

Add your logo

1. Under Logo, choose your file in Upload a logo. It must be a PNG or JPEG of up to 200 KB. A wide logo about 32 pixels tall works best.
2. Click Save logo.

To change it, choose a new file under Replace logo and click Save logo. To go back to showing your business name, click Remove logo.

What your clients’ staff see

These settings change what the client’s staff (the people who receive tests and training) see:

• Emails to them: the welcome email, training reminders and renewals, training certificates, the feedback email after they fail a test, and the email saying phishing tests have been switched on or off. The sender name is your Business name, your logo (or name) is at the top, and the footer says “Powered by OutPhish”. Replies go to your Support email.
• The training page. It shows your logo (or name) and says the training is provided by your business using OutPhish. If you’ve set a support email, it’s shown at the bottom.
• The page shown after someone enters details on a practice sign-in page. It shows your logo (or name), and your support email if you’ve set one.

Some things stay the same:

• The emails still come from OutPhish’s own sending address, so whitelisting is the same as for any organisation.
• The practice phishing emails and practice sign-in pages don’t show your brand.
• The OutPhish app keeps OutPhish’s own look for you, your MSP staff and anyone who logs in for a client.

See What staff see for the whole experience from a staff member’s side.