Create your account

Creating an account has two parts. First you fill in a short form. Then you click the link we email you and choose your password. Your account isn’t created until you’ve chosen your password.

Note

If your organisation already uses OutPhish, don’t create a second account. Ask one of your organisation’s admins to invite you instead. See Users and roles.

IT providers who look after client businesses create an account the same way. See How MSP accounts work for what to do next.

Fill in the form

1. Go to app.outphish.com and click Create one (next to “Don’t have an account?”).

2. Fill in the Create your account form:

   Field	What to enter
   First name and Last name	Your own name.
   Work email	The address you’ll sign in with. We send the confirmation link here.
   Organisation name	Your business’s name.
   Organisation email	Your organisation’s main contact address, such as [email protected]. Use an address on your organisation’s own email domain (the part after the @). Later, you can only invite colleagues whose addresses end in that same domain.
   Website	Your organisation’s main website, including the https:// at the start.
   Business location	For example, Sydney, Australia. Make it specific enough to tell you apart from other businesses with the same name.
   Timezone	This is filled in from your computer’s settings. Check it’s right. It’s used for dates and times in your reports and emails.

3. Read the Customer Terms and Privacy Policy (the links open them), then tick I am authorised to bind my organisation and I agree to the Customer Terms and Privacy Policy. You can’t create an account without ticking it.

4. Click Create account.

You’ll see a Check your email page.

OutPhish uses your organisation name, website and business location to look your organisation up online. What it finds helps make test emails realistic.

Confirm your email and choose a password

1. Open the email called Verify Your Email for OutPhish and click Verify Email & Continue. The link works for 7 days and can only be used once.
2. On the Choose your password page, check that the organisation and email shown are right.
3. Type a password into Password and again into Confirm password. It needs:
   • at least 8 characters
   • one uppercase letter
   • one lowercase letter
   • one digit.
4. Click Create account.

You’re taken to the sign-in page, with a message saying your account has been created. Sign in with your email address and new password. We’ll email you a code to finish signing in. See Sign in and out.

You’ll also get a Welcome to OutPhish email.

What your new account looks like

• You’re the organisation’s admin. You have the Organization Admin role and you’re the billing owner. See Users and roles.
• Phishing tests are paused. Nothing is sent to staff until you switch on Scheduling in Campaigns. See Schedule tests.
• Your plan depends on where you sign up. Accounts created in Australia or New Zealand start on the Free plan. Accounts created anywhere else start on a 14-day trial. See Subscription and billing.
• OutPhish researches your organisation. In the background, it tries to write a short description of your organisation. If it finds one, you’ll see it under Organisation Description in Settings, and you can edit it. See Organisation settings.
• The getting started guide opens. It walks you through setting up. See Use the getting started guide.

You can change your organisation’s details later in Settings.

If you started on the OutPhish website

If you signed up by entering your email address on the OutPhish website, the steps are a little different:

1. In the Verify Your Email for OutPhish email, click Verify Email & Continue.
2. On the Confirm your email page, click Confirm email and continue. OutPhish sends a sample phishing test to your inbox, so you can see what your staff will get.
3. On the Your email is verified page, choose your password, then enter your name, Organisation name, Website, Business location and Timezone.
4. Read the Customer Terms and Privacy Policy, then tick I am authorised to bind my organisation and I agree to the Customer Terms and Privacy Policy.
5. Click Create account.

You’re signed in straight away.

The email address you signed up with also becomes your organisation’s main email. You can change it under Primary Email in Settings.

If something goes wrong

No email arrives. Check your junk or spam folder. If it isn’t there, check you typed your work email correctly and fill in the form again to get a new link.

You get an email saying “You Already Have an Account”. Your work email already has an OutPhish login. Click Log In in the email. If you’ve forgotten your password, click Reset it here.

“This link has expired or has already been used.” Links last 7 days and work once. If you’ve already chosen your password, just sign in. If not, fill in the form again.

“An OutPhish account already uses this email address or organisation email.” Either your work email or your organisation email is already used by another OutPhish account. Your organisation may already be signed up. Try signing in, ask a colleague to invite you, or get help. Your link isn’t used up, so if the problem is sorted out within 7 days, you can click it again.

“Please enter a valid URL (e.g., https://example.com)”. Type your website address with https:// at the start.