Subscription and billing
Open the Subscription page
Section titled “Open the Subscription page”At the bottom of the sidebar, click your name, then click Subscription.
Anyone who can sign in can see this page. Only your organisation’s billing owner can change the plan or payment details. This is usually the person who created the account, and they’re marked Billing Owner under Settings → Users & Roles. Other users see a note saying only the billing owner can change it. The billing owner can hand billing over to a colleague. See The billing owner.
Which plans you see depends on where your organisation is. OutPhish works this out from the location of your internet connection. There’s no country or currency to choose. If the location can’t be worked out, you’ll see Could not determine your location. Please try again shortly.
Plans in Australia and New Zealand
Section titled “Plans in Australia and New Zealand”The page is headed Phishing plans for your team. Prices are in Australian dollars, and no GST is charged.
Every plan, including Free, has all the phishing features: automated phishing tests, AI generation and organisation research, phishing awareness training, phishing reports, and simulation controls. The only difference is how many staff the plan covers.
| Staff | Monthly | Annual |
|---|---|---|
| 1–15 | Free | Free |
| 16–25 | A$19 | A$190 |
| 26–50 | A$39 | A$390 |
| 51–100 | A$69 | A$690 |
| Over 100 | A$69 + A$0.50 per staff above 100 | A$690 + A$5 per staff above 100 |
Paying yearly costs ten times the monthly price, so you get two months free. For example, 150 staff costs A$94 a month or A$940 a year.
How staff are counted
Section titled “How staff are counted”Your plan covers a number of active staff: the people on your Staff page who haven’t been archived. Archived staff don’t count. Nor do the users who sign in to run OutPhish.
Each band covers up to its top number. If you choose 16 staff, you can have up to 25. Over 100 staff, you choose the exact number.
Adding staff never charges your card automatically. When you reach your plan’s limit, you need to archive staff or buy more capacity before you can add more. See Staff and your plan.
Start the Free plan
Section titled “Start the Free plan”The Free plan covers up to 15 active staff and doesn’t need a card. New organisations in Australia and New Zealand start on it.
If your page shows an Activate Free plan button, click it to switch to Free. The button only works when you have 15 or fewer active staff.
Choose more capacity
Section titled “Choose more capacity”- Under Choose your staff capacity, enter the number of Staff to cover.
- Choose a Billing frequency: Monthly or Annual — two months free.
- Click Review plan.
- Check the price on the Review your plan page, then click Continue to checkout.
- On Stripe’s secure checkout page, enter your payment details and billing address, and subscribe. Stripe is the company that handles OutPhish’s payments.
You can’t choose fewer staff than you currently have active. Archive staff first.
Change your capacity or billing frequency
Section titled “Change your capacity or billing frequency”If you already pay for a staff plan, follow the same steps. The Review your plan page shows the Amount due now, which includes any part-period charges or credits for the change. Click Confirm billing change.
The change takes effect straight away, and the amount due is charged when you confirm. Changing between monthly and annual billing can start a new billing period. Any credit stays on your billing account.
Move to Free or stop paying
Section titled “Move to Free or stop paying”There’s no separate cancel button for staff plans. To stop paying, move to Free:
- Archive staff until you have 15 or fewer active.
- Under Choose your staff capacity, enter 15 in Staff to cover and click Review plan.
- Click Move to Free at period end.
Your paid capacity lasts until the end of the period you’ve paid for. Then your account moves to Free, with room for 15 staff and no more charges.
Invoices and payment details
Section titled “Invoices and payment details”On a paid plan, the billing owner sees an Invoices and payment method button at the top of the Subscription page. It opens Stripe’s billing page, where you can see your invoices and update your payment method.
If a payment fails, your plan’s status changes (for example, to Past due) and tests stop until it’s sorted out. Update your payment method there.
Plans outside Australia and New Zealand
Section titled “Plans outside Australia and New Zealand”Organisations outside Australia and New Zealand see Trial, Standard and Enterprise plans. Prices are shown in US dollars and come straight from our payment system, so check the Subscription page for the current amounts.
The 14-day Trial
Section titled “The 14-day Trial”New organisations outside Australia and New Zealand start on a free 14-day Trial. The Trial:
- covers up to 2 staff
- sends manual tests only. Scheduled tests and saving campaign settings need a paid plan.
- doesn’t include Research with AI or reports. The Reports link isn’t in the sidebar.
When the trial ends, OutPhish takes you to the Subscription page with Your trial period has expired. Please upgrade your subscription.
Subscribe or change plan
Section titled “Subscribe or change plan”- Standard is for up to 10 users.
- Enterprise lets you choose the number of users, with a minimum of 10.
On these plans, the number of users limits both your active staff and the number of people who can sign in to run OutPhish.
To subscribe, click Upgrade (from the Trial) or Subscribe under the plan. Enter a promo code if you have one. For Enterprise, enter the number of users. You then pay by card on Stripe’s secure checkout page.
If you already pay, click Switch plan under the other plan, then Confirm change. Changes are pro-rated and take effect immediately.
On Enterprise, you can change your number of users under Adjust user limit: enter the Total users, click Update users, then Confirm.
Invoices and payment method
Section titled “Invoices and payment method”On a paid plan, the billing owner sees an Invoices and payment method button under Current subscription. It opens Stripe’s billing page, where you can see your invoices and update your payment method. If a payment fails, update your payment method there.
Cancel
Section titled “Cancel”Click Cancel subscription, then Cancel subscription again to confirm. Your subscription ends at the end of the current billing period. After that, tests stop.
If an IT provider looks after your account
Section titled “If an IT provider looks after your account”If an IT provider (MSP) manages OutPhish for you, their plan usually covers your organisation. Your Subscription page then says your organisation is covered by the provider’s plan, and you don’t pay OutPhish yourself. One bill covers all the provider’s clients, priced on their total number of active staff.
The page shows how many active staff the provider’s plan covers, and how many of them are in your organisation. If the provider’s plan isn’t active, or it has more active staff than it covers, tests stop for every client until the provider sorts it out. Talk to your IT provider about billing.
IT providers manage billing from their own organisation. Their staff see a Manage billing in [provider’s organisation] button that takes them there. See How MSP accounts work.